Pyroactive ® Refund Policy

 

Returns and Refunds

We want you to be completely satisfied with your purchase from Pyroactive. If for any reason you are not satisfied, we offer a straightforward return and refund policy for clothing items purchased directly from our website.

Eligibility

To be eligible for a refund:

- The item must be unworn, unwashed, and in its original condition with tags attached.

- The return request must be initiated within 14 days of receiving your order.

How to Initiate a Return

To initiate a return, please follow these steps:

- Contact our customer service team at [info@pyroactivewear.co.uk] to request a return authorisation (RA) number.

- Pack the item securely in its original packaging (if possible) and include the RA number on the outside of the package.

- Ship the item back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer.

 

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

- Refunds will be issued to the original method of payment within [number] business days.

- Original shipping charges are non-refundable.

- Depending on your bank or credit card company, it may take additional time for the refund to post to your account.

Exchanges

If you would like to exchange an item, please follow the return process for a replacement and place a new order for the desired item.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

- Items marked as final sale

- Underwear or swimwear (for hygiene reasons)

- Items damaged due to misuse, alterations, or improper care

 

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [info@pyroactivewear.co.uk] with photos of the damage. We will work with you to replace the item or issue a refund.